As an investment hand of ELCM with a deep heritage, we create a tradition of excellence with
our extensive portfolio of boutique properties that speak to discerning guests and owners
alike. Our clients become a part of us- the ELCM Hospitalities family. We are ordinary people.
Every day we accomplish extra-ordinary things, as #8220;People Caring for People.”
In this we will not fail; we care too much.
Essentially The ELCM Hospitalities means being committed to realizing worth through
investing resource, reputation and resolve across a diverse product range that shares singular
competitive excellence.
We will be recognized as the preferred lodges and guest houses in Malawi. Through dedicated
leadership, teamwork and kindness, we will demonstrate our consistent commitment to delivering
caring service with style and grace. We will constantly enhance our guests#8217; experience through our
passionate people, ongoing innovation and leading-edge technology. Our integrity, values and
ongoing investment in our people and lodges will provide exceptional returns to stakeholders and
ensure continued, sustainable growth. Through acts of kindness we will make a positive difference to
our guests, our colleagues, our communities and our environment.
Our credo represents the character of City Lodge and Guest Houses. It represents the collective
qualities, mental and moral, that distinguish us in our marketplace.
Whilst our lodges and guest houses are constructed with bricks and mortar, it is our people, and the
relationships that they build with other people, that provide the real strength that allows us to grow
and prosper.
We care for our country, for the property of our Guests, for our church, and for our environment, with
which we have been entrusted future generations.
But above all, we care for people!
To care for people means that we are emotionally connected, that we feel concern and that we are
sincerely interested in people’s well-being and success.
We care for our Guests, for one another and for the communities in which we live.
We care about being hospitable, about the safety and well-being of our Guests whom we warmly
welcome into our ‘homes from home’.
We care for our employees, whose work we value, respect and recognize for its worth and
contribution.
We care for our families and especially for our children who will represent us in the way they live out
their future.
We care for our Property Investment Department (PID) for the hard earned money that it invests in
hospitalities and for the trust that it has placed in us to grow its money wisely.
We care for and respect our suppliers whom we trust to provide us with goods and services of the
highest quality.
Caring comes from the heart #8211; that’s why we are passionate about what we do. That’s why we are
also passionate about serving.
We are committed to the pursuit of SERVICE EXCELLENCE.
We epitomize LOYALTY working collaboratively with our guests, employees, partners and
suppliers to exceed shared goals.
We are PASSIONATE about making a measurable impact.
We consistently strive to INNOVATE that makes a difference and to be at the forefront of
national trends.
We exhibit INTEGRITY at all times.
We RESPECT all our partners and ensure our relationships are mutually beneficial
The administration at ELCM Hospitalities is aimed at offering guidance and assistance relating to any form of staffing concerns, ranging from recruitment to managing misconduct and poor work performance. Other areas of expertise include the following:
Revenue management helps to predict consumer demand to optimize inventory and price availability in order to maximize revenue growth. We gather information about the market so that you can be proactive and use the information to divide your market and adjust your products through the various distribution channels, to the right customer at the right time and at the right price. ELCM Hospitalities offers the following Revenue Management system set-ups and assistance
where applicable:
With over 2 years of hospitality experience, the ELCM Hospitalities financial team has combined the conventional “penny wise, pound foolish’’ mind set with the more modern statistical and report based approach to finance. The combination of the two has resulted in a unique and effective financial offering. We are constantly learning and growing keeping abreast of current industry matters. We believe in breeding knowledge and training staff at hotel level to understand the financial implication of every action taken. Our offering is complete and thorough and forms the core requirement for building a successful business. The ELCM Hospitalities Financial offering includes the following:
The Operations Division is driven the vast expertise of our team, which forms the backbone of ELCM Hospitalities’ extensive offering. ELCM Hospitalities’ operations management provides the foundation into which all other activities feed, :
ELCM Hospitalities, has a team of highly skilled individuals at the core of the business to handle all reservations for lodges and guest houses in the portfolio. This efficient team is
responsible for capturing the reservations in the appropriate system and then notifying the relevant hotel or lodge where necessary of any special events or requests. This allows for a
seamless process and ensures that the guest’s stay is a memorable one!
We are very active with our marketing activities and offer all properties within our portfolio
the following services:
Online
Website: set-up, design, development, maintenance, reporting and analytics.
Mobisite: set-up, design, development, maintenance, reporting and analytics. Social Media:
set-up, design, maintenance,
applications and competitions and advertising.
Google AdWords: set-up, purchasing, management, reporting and analytics.
CRM: Newsletter design, coding, distribution, database management, reporting and analytics.
:
Flyers, email banner adverts, brochures, pamphlets, banners, stationery, logos, emailers,
conference stands, adverts, menus,
packaging, invitations, presentations etc.
Other
Printing, corporate gifts, signage, re-branding, advertising/media placements, public relations,
events and launches, packaging, invitations, presentations etc.
